Users with the Reporting Access Right can run a Backorder Report that provides the status of all Backordered Items over a defined date range. Statuses include:

• Backorder — Waiting for stock replenishment to be fulfilled
• Cancelled — Item will not be fulfilled and an alternate item should be purchased as needed
• Shipped — Item was previously Backordered but has now been fulfilled

By default, all Users are set up with the "Best Match" search method. However, Users can easily change their "Default Search Method" at any time through My Account > My Profile > Preferences.

For more information, click here.

Each Item Status indicator is Colour-coded to represent estimated item availability. The following represents the possible Item Statuses:

In Stock Locally

Special Order Item - Subject to Special Order Charge and Manufacturer Delivery Times

Not Available

Backorder

Credit Cards can be added to your profile by going to My Account > My Profile > Credit Cards > Add Credit Card.

The Henry Schein Website provides Order Shipment Status and Tracking Information for all orders, and can be accessed under
My Account > Orders > Order Tracking.

Returns can be processed online under My Account > Orders > Returns.

As part of Henry Schein's commitment to sustainability, Safety Data Sheets are no longer included with orders by default. However, all Safety Data Sheets can be easily accessed through the Website in 3 ways:

1. Individually by clicking on any SDS-required product's description to open the "Product Detail" page.
2. For all previously purchased SDS-required products for one or many of your locations over a custom time period through the Chemical Inventory Report (select Custom Settings and use the PDF version).
3. For any subset of previously purchased items within a specific Ship-To location in an easily printable format using the online SDS Look-Up Tool. For more information on how to use this tool, please watch the below video.

Henry Schein retains two years of web data online. For information on how to access account data older than two years, please reach out to your Henry Schein Sales Consultant.

Users can click the "Hide from Items Purchased" icon to hide previously purchased items from the "Order from History" page for the Ship-To location they are currently in.

User Profiles can be created and managed under My Account > Site Administration > User Profiles.

How can I set up email notifications for my account?

How do I run a report?

How do I access Statement and Invoice information on the website?

The User's default start page can be changed by going to My Account > My Profile > Preferences > Additional Preferences > Default Start Page > and then select the desired web page from the drop down list of options.

For more information, please click here »

Payments can be submitted online by going to My Account > Statements & Payments > Account Summary/Open Transactions, and then clicking "Make Payment".

Auto Pay can be set up under My Account > Statements & Payments > Auto Pay.

Credit Cards can be added, modified or removed from your profile by going to My Account > My Profile > Credit Cards > Add Credit Card.

Barcode Labels are available to you for all items that have been previously purchased. There is a barcode icon at the top of the "Order from History Page," which allows you to generate and print barcodes in PDF format.

For more information, please click here »

Shopping Lists can be created or managed under Menu > Supplies > Shopping Lists.

Orders pending approval can be located under Menu > Supplies > Unplaced Orders.

For more information, please click here »

User passwords can be changed by going to My Account > My Profile > User ID/Password.

For more information, please click here »

On the Login screen, click the Forgot link for either your User ID or Password. For User ID, you will be prompted to enter the email associated with your profile. For password, you will answer a reminder question for your security.

Password reminder questions and answers can be changed by going to My Account > My Profile > User ID/Password.

If you don't remember your password reminder answer, please contact our E-Commerce Technical Support Team at 1-800-711-6032 for further assistance.

Barcode Scanners can be enabled on your computer once purchased from Henry Schein

For more information, please click here »

There are several training resources available on the Dental Help Center.

Some users have experienced a Browser crash or the inability to watch the videos when accessing the Video Training Library in certain versions of Internet Explorer. If you are experiencing these issues, please use Google Chrome.